Heart n Soul Markets is committed to creating a festive, respectful, and professional environment for vendors, staff, and guests.

Vendors are expected to:

• Communicate respectfully with event staff at all times
• Follow all instructions provided by Heart n Soul Markets staff
• Treat fellow vendors and attendees with courtesy and professionalism
• Conduct business in a manner that aligns with the values of the event

Disrespectful behavior, harassment, or unprofessional conduct will not be tolerated.

Vendors are required to provide one primary email address that they actively monitor and receive notifications for.

This email address will be used for:

• Application status updates
• Acceptance and confirmation notices
• Setup instructions and event details
• Weather updates and rescheduling notifications
• All official Heart n Soul Markets communications

Vendors must:

• Use the same email address during checkout and application submission
• Ensure the email address provided is accurate and accessible
• Monitor this email regularly leading up to the event

To ensure proper communication and account connection, vendors should use the same email address they intend to check consistently, as this email will be linked to their application and vendor account.

Heart n Soul Markets is not responsible for missed communications due to:

• Incorrect email addresses
• Inactive or rarely checked inboxes
• Spam or promotional filtering on the vendor’s email provider

Failure to receive or review emailed information does not exempt vendors from policy compliance.

Heart n Soul Markets maintains a zero-tolerance policy for:

• Disrespectful language or behavior toward staff (including family members and volunteers)
• Arguing, challenging, or refusing to follow established policies
• Public or private harassment via email, social media, or in person
• Attempts to intimidate or pressure staff for exceptions

Violations may result in:

• Immediate removal from the event (without refund)
• Disqualification from future Heart n Soul Markets events

Vendors must:

• Arrive within the designated setup window
• Be fully set up by the required time
• Remain set up for the full duration of the event
• Break down only during the approved breakdown window

Early breakdown or failure to follow setup guidelines disrupts the event experience and may impact approval for future events.

• Vendor fees are non-refundable unless otherwise stated
• Vendor fees may be transferable to a future Heart n Soul Markets event at the discretion of management
• No-shows forfeit all fees and future participation privileges

All payment terms are outlined at the time of application or acceptance.

Heart n Soul Markets operates primarily as a sunshine-only outdoor market series.

To prioritize vendor safety, product protection, and overall event quality:

• Outdoor events will be rescheduled if there is a 40% or greater chance of rain
• Cloudy conditions are acceptable and do not impact event scheduling
• Severe weather conditions will result in rescheduling regardless of forecast percentage

Heart n Soul Markets actively monitors weather conditions weeks in advance and will communicate potential weather-related updates to vendors prior to the event date.

In the event of rescheduling due to weather:

• Vendors will be notified via email and/or official communication channels
• Vendor fees will be transferred to the rescheduled date
• Refunds are not guaranteed unless explicitly stated

Weather-related decisions are made with safety and experience in mind and are not subject to individual exception requests.